From complex problems to meaningful change
I connect research, experience design, and service strategy to help people act and organizations improve. These projects show the results, capabilities, and decisions that followed.
AI Transformation · McKinsey & Company
Bringing expertise into the flow of work with GenAI
Pilot outcomes
70% faster time to capability
Managers became ready to apply problem-solving sooner. Bottom-up planning received more and better-quality initiatives.
Problem-solving pilot versus learning without the AI coach. Initiative quality was an observed signal.
Designed contextual coaching to help managers apply problem-solving and develop stronger transformation initiatives.
3 GenAI initiatives · 6 months
Enterprise Transformation · McKinsey & Company
Connecting capabilities across the transformation journey
Published product outcomes
$100M+ annual savings · $65M+ merger value
An Asia Pacific telecom achieved $100M+ in annual savings within two months on the transformation platform. The organizational design solution reported $18M+ savings and $65M+ merger value.
Client results reported by the products. The learning platform reaches 1M+ participants in 3,000 organizations.
Led design strategy across the learning, transformation, and organizational design products, aligning client journeys, capabilities, and digital experiences.
Global product ecosystem · transformation and support
Organizational Transformation · McKinsey & Company
Embedding user-centered ways of working across a global technology organization
Organizational outcome
90% adoption of new ways of working
Helped embed user-centered practices across 2,000+ people. The design capability program also reported 95% satisfaction.
Shared transformation outcome with a cross-functional Center of Excellence.
Partnered with leadership on research, capability building, and practical methods for user-centered transformation.
2,000+ people · 4 continents
Enterprise Service Transformation · McKinsey & Company
Transforming support services across a global organization
Service outcomes
50% faster response · 80% higher satisfaction
Contributed to a global transformation reporting faster support responses and increased satisfaction.
Reported transformation outcomes in the résumé; response time is distinct from total service delivery time.
Led research and service strategy connecting digital services, workflows, knowledge, and human support.
45,000 employees · 65+ countries
0 to 1 Strategy and Innovation · Launch Catalyst
From early-stage idea to AI-enabled beta
Delivered outcome
A testable AI-enabled beta in one month
Turned an early-stage hypothesis into a working experience the team could put in front of users.
Delivery milestone; commercial performance remains to be established.
Connected research, stakeholder needs, venture strategy, and product direction to turn an early hypothesis into a testable experience.
3 stakeholder groups · 6 weeks
Venture Building and Experimentation · Wonderpath
Building and testing an AI-enabled learning platform from 0 to 1
Early learning signals
1,000+ users at launch
Launched independently. Early playtesting showed users progressing and demonstrating intended learning objectives in their work.
User count describes reach, not learning impact. Long-term impact is unvalidated; further development is paused.
Independently built a bilingual platform connecting AI guidance with creative, ecological learning.
Built independently